News & Insights

Year: 2021

Client Notice: Continuity during the 2021 lockdown

Throughout these uncertain times, we want to ensure our clients that we are still operational during our normal working hours (9am-12pm, 1pm-5pm). Our staff are all now working from home, with full access to emails and our phone lines, and our office is closed to all visitors and clients. 

To ensure the protection of our team, and clients, Firth & Scott are continuing with the following measures:

  • No clients or other visitors will be permitted to enter our office
  • We will not be making visits to see clients other than in exceptional circumstances, for example a significant claim
  • We encourage all clients who don’t already to provide us with an email address to do so to allow us to send documents electronically
  • We will not be accepting cash or cheque payments as these have to be taken to the post office

If your usual contact with us is face-to-face, or you cannot pay your premium by card or transfer, please call us to discuss this, and we can propose an individual solution.

We at Firth & Scott do not want our clients to be left without Insurance cover because they are not able to leave their homes, so please get in touch. If you are unable to contact us yourself, please ask a representative (such as family member, or friend) to do so. We would encourage you to keep an eye on our website for updates and developments.

 

Wishing everyone good health,

The Team at Firth & Scott.