Meet the Team


Stevie Jeffrey ACII

Chartered Insurance Broker, Director

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Stevie started with the company in 2010 coming from a background of account management for businesses ranging from mid-sized to corporate, including supermarkets and large UK retailers.

Stevie is the third generation of the family at Firth & Scott and starting as an apprentice in the Personal Lines team dealing with home, motor and travel, she has progressed through different roles within the business until February 2016 when she joined the board of directors.

Managing a growing account of business; Stevie deals with all aspects of commercial insurance including professional indemnity, liabilities, fleet and packages for clients ranging from sole traders to multi-national companies. One of Stevie’s key areas is assisting new business start-ups, advising them on their business requirements and providing essential support throughout periods of growth.

Stevie was awarded a scholarship with a global insurance company and through it became qualified to DipCII status, achieving distinctions in all modules. She continues to study towards her ACII, which will make her a Chartered Insurance Broker. In 2013 Stevie was recognised for her achievements as a young broker and won a national industry award; The Insurance Times Award for IT Pack Member of the Year as well as the Nottingham Insurance Institute Young Achiever award.  Also in 2014 Stevie was a “Highly Commended Finalist” in the national British Insurance Brokers Association (BIBA) “Young Achiever of The Year 2014” competition.

In 2016 Stevie not only passed her Diploma in Insurance, but was pleased to find her hard studying had earned her the highest marks in the country and she was awarded the John Poel Prize by the Chartered Insurance Institute.

At the Broker Network Conference she also beat off stiff competition to win the Rising Star Of The Year Award award at the inaugural Broker Network Awards Ceremony.

Stevie passed her Advanced Diploma in Insurance in 2021, meaning that she has been awarded the title of ACII, Chartered Insurance Broker.


Steve Allwright ACII

Chartered Insurance Broker, Director

0115 8400 337

Steve began his career at Zurich Insurance as a commercial underwriter in 1985. In 1992 he moved to Thomas Howell, now Crawford’s, to become a Loss Adjuster, where he spent 10 years before moving to Firth & Scott, taking the reins for business continuity from his father Derek following his retirement.

Steve has a wealth of technical skills and his loss adjusting expertise is a great benefit to our staff and clients in event of a claim.


Tracey Wardle

Personal Lines Account Handler

0115 8400 300

Tracey is one of our longest serving members of staff having joined Firth & Scott in 1987 as part of the personal lines department. She has a wealth of knowledge and is responsible for processing new policies, renewals, mid-term adjustments and claims for personal lines including motor, home, caravan and travel insurance.

Tracey works 4 days per week, Monday, Tuesday, Wednesday and Thursday, 9:00am – 5:00pm.


Nicola Jones Cert CII

Commercial Account Handler

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Nicola spent two years on a youth training scheme with an insurance brokers in Nottingham, where she was trained by the experienced members of the brokerage. After two years, she was taken on as a permanent member of staff, dealing mainly with personal insurance.

She initially dealt with personal insurance after joining Firth & Scott in 1994, before advancing her skills and moving into commercial lines, specialising in property owners’ business insurance and commercial vehicles.

Nicola works 4 days a week, Monday, Tuesday, Thursday and Friday, 9:00am – 2pm.


Sam Scothern Cert CII

Commercial Account Handler

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Sam joined Firth & Scott in 2003 as the Office Junior on an apprenticeship scheme through Babington Business College gaining the relevant qualifications and working her way up to the personal lines team. In 2009, she moved to Firth & Scott’s commercial team and currently specialises in Property Owners’ Insurance from single residential & commercial properties to large portfolios & unoccupied properties undergoing renovation.

She became the youngest person in the country to pass the insurance industry Cert CII qualification and was also awarded the Young Achiever of the Year Award in 2006 by the Nottingham Chartered Insurance Institute, a major accomplishment.

Sam works Monday – Friday, 9:00am – 5:00pm.


Carol-Ann Swan Cert CII

Commercial Account Handler

0115 8400 334

Carol-Ann Joined Firth & Scott in December 2018 with many years of insurance experience, initially in personal lines insurance before becoming a commercial insurance underwriter. Carol-Ann worked at Aviva Insurance for 29 years and moved into broking as a commercial account handler in 2016.

Carol-Ann works Monday – Thursday 9am – 5pm


Shaneece Deep Cert CII

Commercial Account Handler

0115 8400 339

Shaneece joint us back in 2020. After achieving her first industry qualification, Cert CII, in April 2021 and being named as the Nottingham Insurance Institute’s High Achiever of the Year, Shaneece is now undertaking her DipCII studies.


Jamie-Leigh Birtley

Compliance Manager

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Jamie-Leigh began her insurance career in 2005 with Budget Insurance as a Trainee Insurance Advisor, where she was promoted to Insurance Advisor just as the company was acquired by Swinton Insurance. She then became the Ilkeston branch manager for five years before moving to Firth & Scott in May 2014 to become Personal Lines Manager, using her well-founded knowledge and understanding of all personal lines products.

In 2019 Jamie-Leigh has taken on our role as Compliance Manager and utilises her expertise in both Insurance and Compliance to ensure that Firth & Scott operate within the parameters of our regulators.


Charlotte Harpham

Business Administrator

0115 8400 320

Charlotte is the latest addition to Firth & Scott’s team, joining in 2021. Charlotte is new to the insurance business after leaving her previous profession in manufacturing accounting. As of March 2022, Charlotte is now undertaking her CertCII studies and looks forward to expanding her knowledge and progression within the team.

Charlotte works 3 days a week Tuesday, Wednesday and Friday 9:00 am – 5:00pm

Some of the insurers we work with